Congrats to Copart’s Member Services Team for Exceptional Live Chat Customer Service

LiveHelpNow Live Chat CopartI’m excited to announce that Copart was named a LiveHelpNow Challenge winner last month for exceptional customer service through live chat! 

When Member Services Team Members are active (during normal business hours), live chat is available to computer users via a blue button on the right side of Copart.com’s How to Buy section. It’s offered in English, Spanish, French, German, Russian and Polish, and it provides an alternative to email and telephone, particularly for Copart buyers outside of the United States.

Congratulations to the Copart Member Services Team for a job well done on a series of metrics, including:

  • Customer survey results
  • Visitor volume
  • Proactive actions
  • Average chat accept time
  • Average chat time
  • Operator responsiveness
  • And several more listed on LiveHelpNow’s Methodology page

April wasn’t the first month that Copart was featured in the LiveHelpNow Challenge, and thanks for our incredible Member Services Team, we don’t expect it to be our last!


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s